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Withdrawals via Instant Bank Transfers
24 January 2020 02:22 PM

In this article:

 

How to make a withdrawal request

To withdraw funds via Instant Bank Transfer:

  1. Select  Withdraw Funds → via Instant Bank Transfer (Malaysia) or Withdraw Funds → via Instant Bank Transfer (Thailand) in My FXOpen.

  2. Select the country (Malaysia or Thailand) and the withdrawal currency (MYR or THB).
    Click Next.



    Current transaction fees are available on the Fees page.
  3. Fill in the form:

    • From: Select the eWallet (main account) or a trading account.
    • Amount: Enter the amount you want to withdraw and select the currency pocket.
    • Currency: Select the currency in which you want to withdraw (MYR or THB).
      *If the currencies differ, confirm the payment with conversion.
    • Beneficiary bank: Select your bank from the list.
    • Beneficiary name: Enter your name.
      Please ensure the Beneficiary name (Bank account holder's name) is exactly the same Beneficiary name that you used on the deposit form. 
    • Beneficiary account number: Enter your bank account number.

    Withdrawal via Payzen
  4. Confirm the withdrawal in 2 steps:

  5. Our Finance Department will process your withdrawal request within 24 hours. Withdrawal requests placed on weekends will be processed on Monday.

 

How to cancel a pending withdrawal request

If your withdrawal request has not yet been processed, you can cancel it.

Click your eWallet number on the left of My FXOpen, find the transaction in the Account OperationsHistory and then click Cancel.

 

How to check the transaction status

Click your eWallet number on the left of My FXOpen.

The transaction status is shown on the Account OperationsHistory tab.

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