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Verification procedure
11 December 2018 04:03 PM

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Verification of eWallet is required for deposits through any payment system. Deposits are available for eWallets with Grade 2 verification or higher. Learn more about verification grades.

If you want to use a credit/debit card for deposits and withdrawals, please provide legible color copies of both sides of the card. The numbers on your card should be hidden by a piece of paper as follows: 0000 00XX XXXX 0000. Similarly, hide the CVV/CVC code. Your name and signature should be clearly visible. 

 

In this article, you can learn about the first two verification grades:

 

Grade 1: Phone verification

To verify your phone:

  1. On the eWallet Verification page, under Grade 1, enter your phone number and click SMS.

  2. Enter the verification code sent to your phone and click Confirm.

If you don't have a mobile phone or you haven't received an SMS with a confirmation code, you can verify your phone via operator call.

 

Grade 2: Account verification

Before you start the verification process, prepare all the required documents.

1. Proof of identity (one of the following):

  • Passport
  • National ID card
  • Driving license

2. Proof of residential address (one of the following):

  • Bank statement
  • Utility bill
  • Internet, cable TV or landline bill
  • Tax return
  • Council tax bill
  • Certificate of residence issued by an authorized government body
  • Valid ID document with your residential address
  • Mobile phone bill

Step 1: Accept the terms and conditions

In My FXOpen, go to eWallet Verification > Grade 2.

Read and accept the terms and conditions and consent to the processing of your personal data.

Click Next Step.

Step 2: Proof of identity

Select your country.

Select the ID type and upload a photo of your document.

Requirements:

  • The photo should be bright and clear, and all edges of the document should be visible.
  • Upload both sides of the document if it's double-sided.
  • Make sure there are no highlights or spots in the photo. Low quality images will not be accepted by the system. The file must be in JPG or PDF format, no less than 500 KB.
  • The document must be valid for at least three months.

Click Next Step.

Step 3: Selfie with the proof

Take a selfie with the exact same document you uploaded as proof of identity in step 2.

Hold the document next to your face and get it close to the camera. The document should be clearly visible and should not cover your face. If the information on the document is blurred, the system cannot compare your face with the photo on the document and identify personal information in the submitted document.

If you don't have a camera on your computer, you can continue verification using your mobile phone. To do this, click Need to use your mobile phone to take photos.

Scan the QR code, then take a photo or upload it from the gallery.

Requirements:

  • Your face should be visible both on the selfie and on the photo in the document so that the algorithm can identify your facial features.
  • The photo should be in color.
  • The camera should set to high resolution.
  • All edges of the document should be visible.
  • The photo should be of good quality so that the text on the document is readable.

Step 4: Tax residency

Upload a proof of your residential address.

If your ID document has your residential address, you can upload the same document used as proof of identity in step 2.

Requirements:

  • We do not accept screenshots, medical bills, credit card statements, receipts for purchases, or insurance statements.
  • The document must be in Latin characters or have a notarized translation into English.
  • The document must contain the full name (as stated on the ID), owner's address and date of issue.
  • The photo should be bright and clear, and all edges of the document should be visible.
  • A utility bill or bank statement must be issued within the last three (3) months and printed on the official form.
  • All files must be in JPG or PDF format, more than 100 KB and 300 DPI.

Click Next Step.

Step 5: Check your documents

Please make sure that all your documents meet our requirements. If you want to upload a different photo of the document, click Edit.

Once you have uploaded all the required documents and made sure they meet our requirements, click Next Step.

Step 6: Wait for the approval

Your eWallet status will change automatically1 as soon as the review of your application is completed.

If any of your documents was rejected, please upload a new photo of the document.

You will also receive an email notification. Click the link in the email to go to the verification page in My FXOpen. Here you can see why your document was rejected. Please upload a new photo of the document.

 

Note: If you have a Joint or Corporate eWallet, please check the list of required documents here.

 

Having problems verifying your account?

If you have any questions, don't hesitate to contact us:

 

1 For Grade 2, there are two verification options:

  • Automatic verification
  • Manual verification by FXOpen back-office staff

Depending on your country of residence, the system will automatically offer the verification method available for your country.

If automatic verification is not available for your country, you should fill in the form and upload 3 required documents (see the list above).

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