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Knowledge base: Neteller
Withdrawals via Neteller
Posted by Olga Palikarpava on 07 October 2013 03:25 PM

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There are restrictions on the use of Neteller in the following countries: Cyprus, Bulgaria, Malaysia, USA, Spain, Mauritius, Hong Kong and Brazil.

In this topic:

 

How to create a withdrawal request

To withdraw funds via Neteller

  1. Select Withdraw funds → Neteller in My FXOpen.


    Current transaction fees are available on the Fees page.
  2. Fill in the form:

    • Amount: Enter the amount you want to withdraw and select the currency pocket.
    • Currency: Select the currency in which you want to withdraw.
    • Account ID or Email: Enter your account ID or email registered with Neteller.
  3. Confirm the withdrawal in 2 steps:

  4. Click Withdraw.

    Our Finance Department will process your withdrawal request within 24 hours. Withdrawal requests placed on weekends will be processed on Monday.

 

How to cancel a pending withdrawal request

If your withdrawal request has not yet been processed, you can cancel it.

Click your eWallet number on the left of My FXOpen, find the transaction in the transaction history, and then click Cancel.

 

How to check the transaction status

Click your eWallet number on the left of My FXOpen.

The transaction status is shown on the History tab.

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