When you log in to My FXOpen using your login and password (not social networks), check if you type the correct information in the following fields:
Login – your e-mail registered with FXOpen;
Password – FXOpen password. (Сase sensitive! Please, keep the lowercase and uppercase letters).
If this data is correct, you might have set an IP filter. The IP filter allows access to My FXOpen only from the specified IP addresses. It’s a good security measure if you have a static IP address. But if your IP address is dynamic (or you are not sure about its type), please DO NOT add your IP filter to the White list of addresses! To switch off the IP-filter, please send a request to [email protected] or contact our Live Chat.
2. I can’t log in to the MetaTrader.
Click File → Login to Trade Account in the MetaTrader. Check if you type the correct information in the following fields:
Login – trading account number.
Password – Trader’s password (Сase sensitive! Please keep the lowercase and uppercase letters). To avoid any mistakes, we recommend to copy and paste your Trader's password from the registration e-mail from [email protected];
Server. You will see the drop down list with all FXOpen servers. Please, select the server that was stated in the registration e-mail from [email protected]. If the server that was recommended to you is not in the list, type the server name as in the registration e-mail (for example - real3.fxopen.com:443). If you haven’t saved this e-mail message, please, contact our Live Chat or send an e-mail to [email protected] and ask which server should be used with your account.
Your account may have been put to archive because you haven’t logged in it for 90 days or more (MetaTrader logins). In this case you may:
open a new account with a different e-mail address;
e-mail a request to activate your account (mention the account number) to [email protected]. The account will be made active again within 24 hours.
Important: Balance under $50 is NOT restored on activating an unused account.
3. I forgot my e-mail and can't log in to My FXOpen. How can I recover it?
Enter your old and new passwords, confirm the new password, enter the PIN code and click Change. You will be automatically logged out. Please enter your credentials with the new password and sign in My FXOpen. Refresh the page, if necessary.
12. How can I change the PIN code for eWallet (I remember the current PIN code)?
Enter the old and new PIN code, confirm the new PIN code and click Change.
13. What is the difference between the Trader’s password and the Investor’s password?
There are two passwords for each trading account:
Trader Password: Is used for trading on the MetaTrader platform.
Investor Password: Can only be used to log in to MetaTrader. This is a "read-only" password. With this password, you can only view the account state (balance, profit, loss, open positions, the account history, etc.), but you can not trade or make any changes to the account.