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Knowledge base: Prepaid Methods
Voucher request
Posted by Olga Palikarpava on 23 March 2016 05:19 PM

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In this topic:

 

How to request a voucher

To request a withdrawal to a redeemable voucher:

  1. Select Withdraw Funds → Create FXOpen Voucher in My FXOpen.


    Current transaction fees are available on the Fees page.
  2. Fill in the form:

    • Amount: Enter the amount you want to withdraw and select the currency pocket.
    • Currency: Select the currency in which you want to withdraw.
  3. Confirm the withdrawal in 2 steps:

  4. Click Create Voucher.

    Our Finance Department will process your withdrawal request within 24 hours. Withdrawal requests placed on weekends will be processed on Monday.

  5. After your request is approved, a redeemable voucher will be generated. All redeemable vouchers are shown under the withdrawal form.

    If you need further assistance, please contact us at [email protected].

 

How to cancel a pending request

If your withdrawal request has not yet been processed, you can cancel it.

Click your eWallet number on the left of My FXOpen, find the transaction in the transaction history, and then click Cancel.

 

How to check the transaction status

Click your eWallet number on the left of My FXOpen.

The transaction status is shown on the History tab.

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