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In this topic:

• How to request a voucher
• How to cancel a pending request
• How to check the transaction status

How to request a voucher

To request a withdrawal to a redeemable voucher:

1. Select Withdraw Funds → Create FXOpen Voucher in My FXOpen.

   
   

   Current transaction fees are available on the Fees page.

2. Fill in the form:

   • Amount: Enter the amount you want to withdraw and select the currency pocket.
     
   • Currency: Select the currency in which you want to withdraw.
     

3. Confirm the withdrawal in 2 steps:

   • PIN code: Enter the PIN code for eWallet, and then click Verify.
   • Security code: Enter the security code, and then click Verify. Learn more about how to confirm withdrawals with a security code.

4. Click Create Voucher.

   Our Finance Department will process your withdrawal request within 24 hours. Withdrawal requests placed on weekends will be processed on Monday.

5. After your request is approved, a redeemable voucher will be generated. All redeemable vouchers are shown under the withdrawal form.

   If you need further assistance, please contact us at [email protected].

How to cancel a pending request

If your withdrawal request has not yet been processed, you can cancel it.

Click your eWallet number on the left of My FXOpen, find the transaction in the transaction history, and then click Cancel.

How to check the transaction status

Click your eWallet number on the left of My FXOpen.

The transaction status is shown on the History tab.